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We ship to Canada only for now. Orders are usually processed and shipped within 7-14 business days, and you will receive your tracking number to follow the process.

We stand behind the quality of our products. If you're not satisfied with your purchase, we offer a 30-day return policy for a full refund or exchange. Please refer to our Return Policy page for more details. Click here

We believe in our service's and product quality, but if you received the wrong colour or the product is damage, then you can return and exchange the product. By contacting us at info@tenderpuppy.com, you will receive all the instructions. If you would like to know more about our policy, Click here

We're here to help! You have many ways to contact us, through our customer support team on our website for any questions, concerns, or feedback. Through our chat live 24/7, our contact form or through our social media Instagram and Facebook. We love hearing from our customers and are always ready to assist.

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